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WHMCS Admin Login – Please complete the captcha and try again – Safari

When trying to login to WHMCS admin, you receive an error “Please complete the captcha and try again.”

Please complete the captcha and try again

In our experience this occurred with Safari on a Mac, and after a recent update.

On other browsers, this was not an issue at the time of writing this article.

Our WHMCS system has Invisible reCAPTCHA enabled

Screen Shot 2022 05 30 at 20 03 35

The Solution

It appears that a recent update in May 2023 has enabled a feature that “Hide IP address from trackers”

Screen Shot 2022 05 30 at 20 23 04

This is the feature that when enabled made the reCAPTCHA fail consistently on the admin login. Turn this feature off and the problem goes away. Hope this helps others.

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