I had noticed that this error was logging in the Application log of our CRM server very often.
#9628 – An error occurred while delivering the e-mail message with subject "FW: Undeliverable: Read: " in mailbox email@ourdomain.com for delivery to http://localhost/CRM. System.Web.Services.Protocols.SoapException: Server was unable to process request.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Microsoft.Crm.Sdk.Proxy.CrmService.Execute(Request Request)
at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.DeliverMessageInternal(EmailMessage emailMessage)
at Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider.DeliverMessageInternal(EmailMessage emailMessage)
at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.DeliverMessage(EmailMessage emailMessage)
at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.Run()rn
0x80044331
A validation error occurred. The length of the ‘messageid’ attribute of the ’email’ entity exceeded the maximum allowed length of ‘100’.
Platform
The solution was to customize the Email Entity.
The Email Entity
Attributes: messageID
Change the Message Maximum Length to 250
Save and Close
Then Publish
Although this fix will not track all messages of any length, it will help.