SMTP Tips

SMTP Authentication–I Can Only Send Email to My Domain

One of the most common problems experienced by users of hosted email services is that they find they can only send email messages to their own domain. For Example, if you have two hosted email addresses: ted@mybusiness.com john@mybusiness.com You find that you can successfully send an email message from one user to another, but when you try to send to any other domain: anything@hotmail.com You find that the email messages do not send. Solution You need to enable “Authentication” in your configured email account settings. There are many client email programs, probably the most common is Outlook. When you configure an new POP3 email account you normally end up with something that looks like this: If you click on More Settings / Outgoing Server and just tick the option to use the same settings as the incoming mail server. This is all that is needed to enable outbound SMTP authentication.… Read More »SMTP Authentication–I Can Only Send Email to My Domain

Removing IP from AOL email Black List postmaster

I’m finding the AOL process really really annoying. We have been trying to clear up blacklist and reputation problems with a new IP range that was previously abused. AOL have some tools that pretend to help. What you need to know is this. 1. Ensure your mail server IP has a RDNS – so when you do an NS lookup on the IP address it will show a name, like smtp.interactivewebs.com 2. Setup an email account like abuse@ or postmaster@  that domain. Make sure you get that mail. 3. Ensure that you verify with AOL that you are the admin for that RDNS lookup name. That is by submitting a ticket called Feedback Loop here: http://postmaster.aol.com/SupportRequest.FBL.php 4. Wait till they verify your Feedback Loop. AKA. that you are getting mail on that domain. 6. Use this link: http://www.mxtoolbox.com/SuperTool.aspx?action=mx%3aaol.com to work out the IP of an AOL mail server. 7. Work… Read More »Removing IP from AOL email Black List postmaster