CRM

How to Set up CRM 2015 IFD on Windows 2012 and ADFS 3.0

We already have a popular post for the configuration of IFD setup with CRM 2013 and CRM 2011. Now we are updating this post to support CRM 2015. Microsoft have a compatibility listing for CRM 2015 here: http://support.microsoft.com/kb/3018360 The Development Setup  Once again we are running this configuration as a test environment for development. As such we will be running, we are running the server on a Hyper V server. A single VM machine, that is running a fully patched version of: Windows 2012 R2 SP2 64 Bit – (MSDN File: en_windows_server_2012_r2_x64_dvd_2707946)  SQL 2014 R2 64 Bit – SQL Server 2014 Standard Edition x64 – (MSDN File: en_sql_server_2014_standard_edition_x64_dvd_3932034) – Patched to SP2 Microsoft Dynamics CRM Server 2015 (x86 and x64) – DVD (English) – (MSDN File: en_microsoft_dynamics_crm_server_2015_x86_x64_dvd_5853339) NOTE: The Domain we have used for setup with this dev server is: iwebscrm15.com You can substitute your domain in place throughout these step by step IFD instructions CRM… Read More »How to Set up CRM 2015 IFD on Windows 2012 and ADFS 3.0

CRM 2013 Warning Data encryption will be active after the install or upgrade.

When importing a database from CRM 2011 to CRM 2013, you may receive an error: Data encryption will be active after the install or upgrade. We strongly recommend that you copy the organization encryption key and store it in a safe place. For more information, see http://go.microsoft.com/fwlink/?LinkId=316366. Understanding This Microsoft Dynamics CRM 2013 uses standard SQL Server cell level encryption for a set of default entity attributes that contain sensitive information, such as user names and email passwords for Server-Side Sync and authentication tokens for Yammer integration capabilities.  This feature can help organizations meet FIPS 140-2 compliance by ensuring that the data is encrypted “at rest” so that local database admins cannot read the data in the database tables directly.  For Microsoft Dynamics CRM Online, all new and upgraded organizations use data encryption.  For on-premise versions of Microsoft Dynamics CRM 2013, users who have the system administrator security role (and in the… Read More »CRM 2013 Warning Data encryption will be active after the install or upgrade.

CRM 2011 to 2013 "Database cannot be started in this edition of SQL Server" error when restoring a Microsoft Dynamics CRM database.

When restoring a database that is a backup of a CRM 2011 database and you are restoring it to a CRM 2013 server running SQL 2012 but not Enterprise, you may receive an error:  “Database cannot be started in this edition of SQL Server” error when restoring a Microsoft Dynamics CRM database. This error only happens when the original SQL instance was running an enterprise version and the destination server is not. The Cause When Microsoft Dynamics CRM 2011 is installed using a Microsoft SQL Server Enterprise edition, a partition is created for the auditing functionality of Dynamics CRM 2011. The AuditBase table uses partitioning which is only available for Microsoft SQL Server Enterprise. The Solution Use the following Steps and Script to remove the partitioning. The following script recreates all the indexes on the Primary partition and then drops the partition.Be sure to have a database backup of the… Read More »CRM 2011 to 2013 "Database cannot be started in this edition of SQL Server" error when restoring a Microsoft Dynamics CRM database.

Microsoft CRM 2011 Defaults to Mobile Site /m

Microsoft CRM 2011 Defaults to Mobile Site /m When hitting our CRM 2011 website after recent rollup updates, the website defaults to to a URL with a /m/  and shows a mobile site. The FIX This is really simple. When the site reformats to:  /m/defualt.aspx  Just replace that with /main.aspx So this: https://acc.interactivewebs.com:444/m/default.aspx Becomes: https://acc.interactivewebs.com:444/main.aspx It’s that easy!

Microsoft CRM 2011 Exception message: ID4175: The issuer of the security token was not recognized by the IssuerNameRegistry

Error When attempting to login to an IFD (Internet Facing Deployment of CRM) you receive this error: Event code: 3005 Event message: An unhandled exception has occurred. Event time: 10/06/2014 1:54:52 AM Event time (UTC): 9/06/2014 3:54:52 PM Event ID: 6da606a9a6794c2a8f504cc6b8b3be3e Event sequence: 2 Event occurrence: 1 Event detail code: 0  Application information:     Application domain: /LM/W3SVC/2/ROOT-1-130468028783689054     Trust level: Full     Application Virtual Path: /     Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\     Machine name: VSERVER08  Process information:     Process ID: 1540     Process name: w3wp.exe     Account name: NT AUTHORITY\NETWORK SERVICE  Exception information:     Exception type: SecurityTokenException     Exception message: ID4175: The issuer of the security token was not recognized by the IssuerNameRegistry. To accept security tokens from this issuer, configure the IssuerNameRegistry to return a valid name for this issuer.   at Microsoft.IdentityModel.Tokens.Saml11.Saml11SecurityTokenHandler.CreateClaims(SamlSecurityToken samlSecurityToken)   at Microsoft.IdentityModel.Tokens.Saml11.Saml11SecurityTokenHandler.ValidateToken(SecurityToken token)   at Microsoft.IdentityModel.Tokens.SecurityTokenHandlerCollection.ValidateToken(SecurityToken token)   at Microsoft.IdentityModel.Web.TokenReceiver.AuthenticateToken(SecurityToken token, Boolean ensureBearerToken, String endpointUri)   at Microsoft.IdentityModel.Web.WSFederationAuthenticationModule.SignInWithResponseMessage(HttpRequest request)   at Microsoft.IdentityModel.Web.WSFederationAuthenticationModule.OnAuthenticateRequest(Object sender, EventArgs args)   at Microsoft.Crm.Authentication.Claims.CrmFederatedAuthenticationModule.OnAuthenticateRequest(Object sender,… Read More »Microsoft CRM 2011 Exception message: ID4175: The issuer of the security token was not recognized by the IssuerNameRegistry

Microsoft CRM IFD SSL Certificate Renewal

Following on from our very popular IFD configuration for Microsoft CRM. [gard] http://www.interactivewebs.com/blog/index.php/server-tips/microsoft-crm-2011-how-to-configure-ifd-hosted-setup/ The time will come around where you need to renew the SSL certificate for your CRM IFD configuration. This will include the renewal of the SSL certificate as used by IIS and and ADFS. Couple of steps we followed based exactly on the configuration outlined in our above linked blog post. Generate a new SSL Request. 1. Open IIS Manager and click on server certificates. 2. Create certificate request 3. Fill in the data: Next 4. Change to 2048 Bit 5. Give it a name: Finish and you are done. Now Open the certificate text file and copy the text to your clip board, or use this with your certificate authority to issue you a new Wild Card Certificate. *.interactivewebs.com is what we use. To get the certificate we use a service called “startssl.com” who allow you… Read More »Microsoft CRM IFD SSL Certificate Renewal

CRM 2011 Email Router Setup and Settings

Often with the setup of CRM 2011. Users experience messages about Pending e-mail warning and sometimes email messages are not sending. [gard] This can be especially frustrating as both the CRM email queuing and tracking system and the Email router application are terrible to help you understand exactly what is going on with your CRM e-mail. We mentioned some of the issues we have experience here: http://www.interactivewebs.com/blog/index.php/server-tips/crm-2011-email-router-problemsshes-a-fickle-bitch/ Here are some basic setup tips for email in Microsoft CRM 2011 1. Out of the box, CRM does not send email messages. You need to configure an application known as CRM 2011 Email Router to have email messages send. 2. You also need a working SMTP (email server) that is configured to allow the relay of email messages from email accounts at your domain name. This can be achieved with Amazon SES message service or your own servers. We can assist you… Read More »CRM 2011 Email Router Setup and Settings

Download Rollup 12 for Microsoft Dynamics CRM 2011 is Available–Finally

Reposted: Today the update Rollup 12 for Microsoft CRM 2011 (CRM 2011 Polaris on premises) is available for download at this location: Download http://www.microsoft.com/en-us/download/details.aspx?id=36229   This update is the long awaited one that is doing the UI update that will add the support for multiple browsers apart from Internet Explorer. The image above depicts the functionality included in Polaris. I will now touch upon some of the key ones in a little more detail, hopefully in plain English! Flow User Experience – this is a whole new UX development approach for CRM to remove the number of screen pops that occur during a standard process. In the case of Polaris, Lead and Opportunity and Case management processes will be included. It is important to note that this feature will be turned off for existing online customers, but can be opted into and for new online customer post the release this… Read More »Download Rollup 12 for Microsoft Dynamics CRM 2011 is Available–Finally

Import KB Articles from Microsoft CRM to Zendesk

Zendesk KB Import Tool / Sync We have created a tool that allows the importing of Microsoft CRM (IFD) into your Zendesk setup. The simple tool will look at your Microsoft CRM 2011 Articles (also known as KB articles) and draw them into your Zendesk support portal. This is powerful if you have an existing CRM system with useful client data that you wish to expose to your support portal as a way of helping your customers find answers to their questions before they directly lodge a support ticket. Additionally, the tool is smart enough to remove duplications. So if you run it against more than one instance of CRM, you can import KB articles without the fear of duplicating up on KB articles. At the Zendesk end, the KB articles import something like this: From original articles in CRM like this: Versions We have at this stage only release… Read More »Import KB Articles from Microsoft CRM to Zendesk

CRM 2011 Rollup 10 Invalid Argument Error

CRM 2011 Rollup 10 Killed My CRM After installing CRM 2011 Rollup 10 (not 9 as that is MIA) you receive an Invalid Argument messages as per the image above. This happens after you login to an IFD deployment. For all we know it may happen on the CRM on premises but we have not managed to test that. You may also have a CRM Platform Trace Error: Crm Exception: Message: A non valid page number was received: 0, ErrorCode: –2147220989 CRM’s Fetch Throttling abilities have been disabled or modified from the default values. Re-enable CRM’s default Fetch Throttling settings. The solution 1. START | RUN | “regedit” | OK 2. Locate and select the registry subkey: HKEY_LOCAL_MACHINESoftwareMicrosoftMSCRM Change the value on: TurnOffFetchThrottling to 0 In fact if you find either MaxRowsPerPage or the TurnOffFetchThrottling registry keys set them both to 0 or delete them. 3. START | RUN |… Read More »CRM 2011 Rollup 10 Invalid Argument Error

AD FS certificate rollover CRM 2011

You find that you can’t logon to your CRM 2011 IFD deployment that you have configured around 12 months earlier. In the browser you may see: HTTP Error 401 – Unauthorized: Access is denied <html><body><p> An error has occurred. <br/><br/> Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization&#39;s Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support. </p></body></html>   Looking at the server log may show: SERVER Log Error show: 1309 Event code: 3005 Event message: An unhandled exception has occurred. Event time: 9/07/2012 12:09:59 PM Event time (UTC): 9/07/2012 2:09:59 AM Event ID: 50c7c9d7c3ba4b839bca7c72b9edf410 Event sequence: 51779 Event occurrence: 11 Event detail code: 0   Application information:     Application domain: /LM/W3SVC/2/ROOT-1-129862684501956875     Trust level: Full     Application Virtual Path: /     Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\     Machine name: VSERVER08   Process information:     Process… Read More »AD FS certificate rollover CRM 2011

Event ID 17137 from source MSSQL$MICROSOFT##SSEE

  Cleaning up the Event Log On a system running the CRM 2011 IFD as described here: http://www.interactivewebs.com/blog/index.php/server-tips/microsoft-crm-2011-how-to-configure-ifd-hosted-setup/ You may notice in the Event Log some errors that look like: The description for Event ID 17137 from source MSSQL$MICROSOFT##SSEE cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: AdfsArtifactStore The specified resource type cannot be found in the image file The Solution 1) Open SQL server management studio. 2) Connect to \\.\pipe\MSSQL$MICROSOFT##SSEE\sql\query 3) Right-click on the database AdfsArtifactStore and select “Properties” 4) Click on the Options page 5) Set “Auto close” to False

CRM Anywhere – CRM Q2 CY 2012 Service Update Now Live

CRM Anywhere Q2 CY 2012 Service Update Now Live   Microsoft CRM 2012 – CRM Anywhere Q2 2012   Preview some upcoming features in Q2 "R8" such as mobility, BI and Analytics enhancements from Reuben Krippner a MSFT Technical Product Management Lead in this video. One of the most talked about improvements in CRM Anywhere is the introduction of a new mobility component dubbed Microsoft Dynamics CRM Mobile. Cross-Browser Support Microsoft Dynamics CRM Mobile isn’t the only reason Microsoft is calling the coming update CRM Anywhere. Users of CRM Online 2011 will now be able to access the application using the following browser versions (see below). To understand why this is so important for CRM Online 2011, let’s turn to a few third-party statistics on browser usage around the world. The following table compiles several different studies for easy comparison. You should notice that while Internet Explorer is definitely in… Read More »CRM Anywhere – CRM Q2 CY 2012 Service Update Now Live