Often with the setup of CRM 2011. Users experience messages about Pending e-mail warning and sometimes email messages are not sending. [gard] This can be especially frustrating as both the CRM email queuing and tracking system and the Email router application are terrible to help you understand exactly what is going on with your CRM e-mail. We mentioned some of the issues we have experience here: http://www.interactivewebs.com/blog/index.php/server-tips/crm-2011-email-router-problemsshes-a-fickle-bitch/ Here are some basic setup tips for email in Microsoft CRM 2011 1. Out of the box, CRM does not send email messages. You need to configure an application known as CRM 2011 Email Router to have email messages send. 2. You also need a working SMTP (email server) that is configured to allow the relay of email messages from email accounts at your domain name. This can be achieved with Amazon SES message service or your own servers. We can assist you… Read More »CRM 2011 Email Router Setup and Settings
CRM 2011 Email Router Problems–She’s a Fickle Bitch Since we published an extensive set of step by step instructions on how to setup CRM 2011 as an Internet Facing Deployment IFD. We have continued on to find a few issues with the Email Router Tool that are probably worth sharing. The Tool Does Not Connect to Exchange 2010 like the CRM 4.0 tool. We had a previous test environment that included CRM 4.0 and the well patched Email Router Tool. It was talking nicely to Exchange Server 2010 using the Exchange Web Service URL: https://server.domain.com/EWS/Exchange.asmx In our instance the HTTPS was configured with an service signed certificate that was a trusted provider. In other words. We purchase an expensive certificate and used that for testing a real world deployment. No self signed junk. That all hummed nicely, but we find that in CRM 2011, the Email Router Incoming Settings, using… Read More »CRM 2011 Email Router Problems–She’s a Fickle Bitch
Scenario: The Microsoft CRM 4.0 Email Router Service won’t start and throws an error message stating "The Microsoft CRM Email Router service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service." The Application Event log also logs indicates an error like this: ______________________________ Event Type: Error Event Source: MSCRMEmail Event Category: None Event ID: 0 Date: Time: User: Computer: Description: #16192 – The E-mail Router service could not run the service main background thread. The E-mail Router service cannot continue and will now shut down. System.Configuration.ConfigurationErrorsException: The E-mail router service cannot access system state file Microsoft.Crm.Tools.EmailAgent.SystemState.xml. The file may be missing or may not be accessible. The E-mail Router service cannot continue and will now shut down. —> System.Xml.XmlException: Root element is missing. at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlTextReaderImpl.Read()… Read More »Microsoft CRM 4.0 Email Router Service Will Not Start
I’m finding the AOL process really really annoying. We have been trying to clear up blacklist and reputation problems with a new IP range that was previously abused. AOL have some tools that pretend to help. What you need to know is this. 1. Ensure your mail server IP has a RDNS – so when you do an NS lookup on the IP address it will show a name, like smtp.interactivewebs.com 2. Setup an email account like abuse@ or postmaster@ that domain. Make sure you get that mail. 3. Ensure that you verify with AOL that you are the admin for that RDNS lookup name. That is by submitting a ticket called Feedback Loop here: http://postmaster.aol.com/SupportRequest.FBL.php 4. Wait till they verify your Feedback Loop. AKA. that you are getting mail on that domain. 6. Use this link: http://www.mxtoolbox.com/SuperTool.aspx?action=mx%3aaol.com to work out the IP of an AOL mail server. 7. Work… Read More »Removing IP from AOL email Black List postmaster
How to Set Up Microsoft CRM 2016 IFD on Windows 2012 R2 Server We already have a popular post for the configuration of IFD setup with CRM 2015, CRM 2013, CRM 2011. Now we are updating this post to support CRM 2016. Microsoft have a compatibility listing for CRM 2016 here: https://support.microsoft.com/en-us/kb/3124955 The Development Setup Once again we are running this configuration as a test environment for development. As such we will be running, we are running the server on a Hyper V server. A single VM machine, that is running a fully patched version of: Windows 2012 R2 SP2 64 Bit – (MSDN File: en_windows_server_2012_r2_x64_dvd_2707946) SQL 2014 R2 64 Bit – SQL Server 2014 Standard Edition x64 – (MSDN File: en_sql_server_2014_standard_edition_x64_dvd_3932034) – Patched to SP2 Microsoft Dynamics CRM Server 2016 – en_microsoft_dynamics_crm_server_2016_x86_x64_dvd_7171743 NOTE: The Domain we have used for setup with this dev server is: iwebscrm16.com You can substitute your domain in place throughout… Read More »How to Set Up Microsoft CRM 2016 IFD on Windows 2012 R2 Server
We already have a popular post for the configuration of IFD setup with CRM 2013 and CRM 2011. Now we are updating this post to support CRM 2015. Microsoft have a compatibility listing for CRM 2015 here: http://support.microsoft.com/kb/3018360 The Development Setup Once again we are running this configuration as a test environment for development. As such we will be running, we are running the server on a Hyper V server. A single VM machine, that is running a fully patched version of: Windows 2012 R2 SP2 64 Bit – (MSDN File: en_windows_server_2012_r2_x64_dvd_2707946) SQL 2014 R2 64 Bit – SQL Server 2014 Standard Edition x64 – (MSDN File: en_sql_server_2014_standard_edition_x64_dvd_3932034) – Patched to SP2 Microsoft Dynamics CRM Server 2015 (x86 and x64) – DVD (English) – (MSDN File: en_microsoft_dynamics_crm_server_2015_x86_x64_dvd_5853339) NOTE: The Domain we have used for setup with this dev server is: iwebscrm15.com You can substitute your domain in place throughout these step by step IFD instructions CRM… Read More »How to Set up CRM 2015 IFD on Windows 2012 and ADFS 3.0
CRM 2013 splash screen crash on Setup DVD / ISO After so many years, with the Splash screen crash of CRM 2011, the boys at Microsoft have not bothered to fix that problem. You start the screen Then before long you see this. Search around the net, and you find a bunch of old data relating to CRM 2011 and the same problem. Some suggestions are to uninstall various version of IE (The worlds Words Browser) or other similar crap. Not really much help when you are on a Windows 2012 R2 server with the newest release of CRM install ISO. Note: This is the sort of stuff I hope the new CEO will fix one day! Other Solutions incorrectly reference the files to install from. The Solution These are the correct locations for CRM 2013: Install Microsoft Dynamics CRM Server[Drive]:\Server\amd64\SetupServer.exe Install Microsoft Dynamics CRM Report Authoring Extension[Drive]:\BIDSExtensions\i386\SetupBIGSExtensions.exe Install Microsoft… Read More »CRM 2013 splash screen crash on Setup DVD / ISO
Today we experienced ‘another’ issue with the Microsoft CRM 4.0 Email Router Configuration Manager. Like many of the other issues with the E-mail router tool, we only noticed when we stopped receiving email association icons in outlook. Normally for us this has ended up being the problem with the Configuration Manager xml configuration files, and has required us to restore them from backup in line with the Official MS fix. Unusually today the error lay elsewhere. With a test of the User and Queue access, we were receiving a message that looked like this: Client found response content type of ”, but expected ‘text/xml’. With an Event Log Entry Event ID: 0 #26090 – An error occurred while opening mailbox firstname.lastname@example.org System.InvalidOperationException: Client found response content type of ”, but expected ‘text/xml’. The request failed with an empty response. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) … Read More »Client found response content type of '', but expected 'text/xml'.