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CRM 2013 splash screen crash on Setup DVD / ISO

CRM 2013 splash screen crash on Setup DVD / ISO

After so many years, with the Splash screen crash of CRM 2011, the boys at Microsoft have not bothered to fix that problem. You start the screen

Screenshot 2014 08 03 00 16 22

Then before long you see this.

Screenshot 2014 08 03 00 17 03

Search around the net, and you find a bunch of old data relating to CRM 2011 and the same problem. Some suggestions are to uninstall various version of IE (The worlds Words Browser) or other similar crap. Not really much help when you are on a Windows 2012 R2 server with the newest release of CRM install ISO. Note: This is the sort of stuff I hope the new CEO will fix one day!

Other Solutions incorrectly reference the files to install from.

The Solution

These are the correct locations for CRM 2013:

  • Install Microsoft Dynamics CRM Server[Drive]:\Server\amd64\SetupServer.exe
  • Install Microsoft Dynamics CRM Report Authoring Extension[Drive]:\BIDSExtensions\i386\SetupBIGSExtensions.exe
  • Install Microsoft Dynamics CRM Reporting Extensions[Drive]:\Server\amd64\SrsDataConnector\SetupSrsDataConnector.exe
  • Install Microsoft Dynamics CRM for Outlookx86: [Drive]:\Client\i386\SetupClient.exex64: [Drive]:\Client\amd64\SetupClient.exe
  • Install Microsoft Dynamics CRM Email Routerx86: [Drive]:\EmailRouter\i386\SetupEmailRouter.exex64: [Drive]:\EmailRouter\amd64\SetupEmailRouter.exe

4 thoughts on “CRM 2013 splash screen crash on Setup DVD / ISO”

  1. Hi,
    I have seen your blog article and would like to add a comment on behalf of the Microsoft Dynamics CRM Support team.
    First of all, we are sorry to hear that you run into this issue. We very much appreciate your work on sharing this workaround and your feedback about the issue. Your feedback is critical for us and enable us to further improve and build best in class products and services. We would appreciate if you could log this issue as product suggestion at Microsoft Connect platform and provide insight to the Microsoft development community about it.
    If you have any questions or comments in this regards, please let us know.
    Thank you very much in advance.
    Nina Peneva
    Support Engineer
    Microsoft Dynamics CRM

    1. Nina, nice to have you show some concern and a very professional post! I have been avoiding this bug for almost 5 years now, and have raised it at first hand with some engineers… figure I have done my bit already. Glad that someone as professional as yourself was not cut from the company on the recent cull. Thanks for showing concern.

  2. Your workaround doesn’t work. No matter where you install it from, the result is still an APPCRASH referencing MSVCR100.DLL.

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