ZenDesk to Microsoft CRM integration password change
Changing your password in ZenDesk may affect your Microsoft CRM integration if you are to upgrade or change the password that you utilise in your ZenDesk system for the account that has been set to synchronise data with the Microsoft CRM platform, you will notice that the synchronisation may not function correctly or may only perform a one-way synchronisation. You will remember from the instructions that you likely followed in your initial configuration: http://www.interactivewebs.com/blog/index.php/zendesk/zendesk-to-crm-2015-integration/ that part of these configuration settings is to set up your password and username in the SETTINGS / ZD Personal Settings – area of your Microsoft CRM system. Below is an extract from the vendor’s configuration portal found here Step 2: Setting up new security roles The Zendesk integration introduces two new security roles to Microsoft Dynamics CRM that must be assigned before you can proceed to the next step: Zendesk – Read configuration settings – grants… Read More »ZenDesk to Microsoft CRM integration password change