CRM 2011

Microsoft CRM 2011 Defaults to Mobile Site /m

Microsoft CRM 2011 Defaults to Mobile Site /m When hitting our CRM 2011 website after recent rollup updates, the website defaults to to a URL with a /m/  and shows a mobile site. The FIX This is really simple. When the site reformats to:  /m/defualt.aspx  Just replace that with /main.aspx So this: https://acc.interactivewebs.com:444/m/default.aspx Becomes: https://acc.interactivewebs.com:444/main.aspx It’s that easy!

Microsoft CRM 2011 Exception message: ID4175: The issuer of the security token was not recognized by the IssuerNameRegistry

Error When attempting to login to an IFD (Internet Facing Deployment of CRM) you receive this error: Event code: 3005 Event message: An unhandled exception has occurred. Event time: 10/06/2014 1:54:52 AM Event time (UTC): 9/06/2014 3:54:52 PM Event ID: 6da606a9a6794c2a8f504cc6b8b3be3e Event sequence: 2 Event occurrence: 1 Event detail code: 0  Application information:     Application domain: /LM/W3SVC/2/ROOT-1-130468028783689054     Trust level: Full     Application Virtual Path: /     Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\     Machine name: VSERVER08  Process information:     Process ID: 1540     Process name: w3wp.exe     Account name: NT AUTHORITY\NETWORK SERVICE  Exception information:     Exception type: SecurityTokenException     Exception message: ID4175: The issuer of the security token was not recognized by the IssuerNameRegistry. To accept security tokens from this issuer, configure the IssuerNameRegistry… Read More »Microsoft CRM 2011 Exception message: ID4175: The issuer of the security token was not recognized by the IssuerNameRegistry

Microsoft CRM IFD SSL Certificate Renewal

Following on from our very popular IFD configuration for Microsoft CRM. [gard] http://www.interactivewebs.com/blog/index.php/server-tips/microsoft-crm-2011-how-to-configure-ifd-hosted-setup/ The time will come around where you need to renew the SSL certificate for your CRM IFD configuration. This will include the renewal of the SSL certificate as used by IIS and and ADFS. Couple of steps we followed based exactly on the configuration outlined in our above linked blog post. Generate a new SSL Request. 1. Open IIS Manager and click on server certificates. 2. Create certificate request 3. Fill in the data: Next 4. Change to 2048 Bit 5. Give it a name: Finish and you are done. Now Open the certificate text file and copy the text to your… Read More »Microsoft CRM IFD SSL Certificate Renewal

CRM 2011 Email Router Setup and Settings

Often with the setup of CRM 2011. Users experience messages about Pending e-mail warning and sometimes email messages are not sending. [gard] This can be especially frustrating as both the CRM email queuing and tracking system and the Email router application are terrible to help you understand exactly what is going on with your CRM e-mail. We mentioned some of the issues we have experience here: http://www.interactivewebs.com/blog/index.php/server-tips/crm-2011-email-router-problemsshes-a-fickle-bitch/ Here are some basic setup tips for email in Microsoft CRM 2011 1. Out of the box, CRM does not send email messages. You need to configure an application known as CRM 2011 Email Router to have email messages send. 2. You also need a working SMTP (email… Read More »CRM 2011 Email Router Setup and Settings

Download Rollup 12 for Microsoft Dynamics CRM 2011 is Available–Finally

Reposted: Today the update Rollup 12 for Microsoft CRM 2011 (CRM 2011 Polaris on premises) is available for download at this location: Download http://www.microsoft.com/en-us/download/details.aspx?id=36229   This update is the long awaited one that is doing the UI update that will add the support for multiple browsers apart from Internet Explorer. The image above depicts the functionality included in Polaris. I will now touch upon some of the key ones in a little more detail, hopefully in plain English! Flow User Experience – this is a whole new UX development approach for CRM to remove the number of screen pops that occur during a standard process. In the case of Polaris, Lead and Opportunity and Case… Read More »Download Rollup 12 for Microsoft Dynamics CRM 2011 is Available–Finally

CRM 2011 Rollup 10 Invalid Argument Error

CRM 2011 Rollup 10 Killed My CRM After installing CRM 2011 Rollup 10 (not 9 as that is MIA) you receive an Invalid Argument messages as per the image above. This happens after you login to an IFD deployment. For all we know it may happen on the CRM on premises but we have not managed to test that. You may also have a CRM Platform Trace Error: Crm Exception: Message: A non valid page number was received: 0, ErrorCode: –2147220989 CRM’s Fetch Throttling abilities have been disabled or modified from the default values. Re-enable CRM’s default Fetch Throttling settings. The solution 1. START | RUN | “regedit” | OK 2. Locate and select the… Read More »CRM 2011 Rollup 10 Invalid Argument Error

AD FS certificate rollover CRM 2011

You find that you can’t logon to your CRM 2011 IFD deployment that you have configured around 12 months earlier. In the browser you may see: HTTP Error 401 - Unauthorized: Access is denied <html><body><p> An error has occurred. <br/><br/> Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support. </p></body></html>   Looking at the server log may show: SERVER Log Error show: 1309 Event code: 3005 Event message: An unhandled exception has occurred. Event time: 9/07/2012 12:09:59 PM Event time (UTC): 9/07/2012 2:09:59 AM Event ID: 50c7c9d7c3ba4b839bca7c72b9edf410 Event sequence: 51779 Event occurrence: 11 Event… Read More »AD FS certificate rollover CRM 2011

Event ID 17137 from source MSSQL$MICROSOFT##SSEE

  Cleaning up the Event Log On a system running the CRM 2011 IFD as described here: http://www.interactivewebs.com/blog/index.php/server-tips/microsoft-crm-2011-how-to-configure-ifd-hosted-setup/ You may notice in the Event Log some errors that look like: The description for Event ID 17137 from source MSSQL$MICROSOFT##SSEE cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: AdfsArtifactStore The specified resource type cannot be found in the image file The Solution 1) Open SQL server… Read More »Event ID 17137 from source MSSQL$MICROSOFT##SSEE

CRM Anywhere – CRM Q2 CY 2012 Service Update Now Live

CRM Anywhere Q2 CY 2012 Service Update Now Live   Microsoft CRM 2012 – CRM Anywhere Q2 2012   Preview some upcoming features in Q2 "R8" such as mobility, BI and Analytics enhancements from Reuben Krippner a MSFT Technical Product Management Lead in this video. One of the most talked about improvements in CRM Anywhere is the introduction of a new mobility component dubbed Microsoft Dynamics CRM Mobile. Cross-Browser Support Microsoft Dynamics CRM Mobile isn’t the only reason Microsoft is calling the coming update CRM Anywhere. Users of CRM Online 2011 will now be able to access the application using the following browser versions (see below). To understand why this is so important for CRM… Read More »CRM Anywhere – CRM Q2 CY 2012 Service Update Now Live

Disable SSL 2.0 IIS 7 Windows 2008 64bit with CRM 2011 for PCI Compliance

PCI Failure Today we received notification during a PCI compliance check that our Microsoft CRM 2011 server was not PCI Compliant. The cause of the lack of compliance was due to the server accepting connections via an SSL v 2.0 protocol. Synopsis : The remote service encrypts traffic using a protocol with known weaknesses . Description : The remote service accepts connections encrypted using S S L 2.0, which reportedly suffers from several cryptographic flaws and has been deprecated for several years . An attacker may be able to exploit these issues to conduct man-in-the-middle attacks or decrypt communications between the affected service and clients . See also : http://www.schneier.com/p Download File – ZipSource aper-ssl.pdf… Read More »Disable SSL 2.0 IIS 7 Windows 2008 64bit with CRM 2011 for PCI Compliance

CRM 2011 Server Error 404 – File or directory not found

Cannot Access CRM 2011 site 404 Something strange that we have encountered with CRM 2011 is a 404 – File or directory not found error. What is particularly strange about this one is that the error happens from IE 9 on one computer, but the same URL and site loads correctly with another browser on another computer AND loads correctly to the authentication screens on the same computer but with a different browser. Go figure right!   Microsoft show it as: So what is the Solution? We tried a number of things that did not work, and we will not bother to list them all, but interesting the clearing the browser history and cache etc… Read More »CRM 2011 Server Error 404 – File or directory not found

Your session in Microsoft Dynamics CRM is about to expire. CRM 2011 2013 Extend Session Time

Sick of seeing the message “Your session in Microsoft Dynamics CRM is about to expire. To continue working, you must sin in again.” and would like to extend the session time so as not to bother you as often? This is quite easy with an IFD setup of CRM 2011. We have an IFD configuration and setup that we use to test settings and some of our CRM Portal – Linking to DotNetNuke on. Taking the server as configured as described here: http://www.interactivewebs.com/blog/index.php/server-tips/microsoft-crm-2011-how-to-configure-ifd-hosted-setup/ We ended up with an ADFS Relying Party Trust that is named “CRM IFD Relaying Party” This is the name we must use in the Windows PowerShell program to make the necessary… Read More »Your session in Microsoft Dynamics CRM is about to expire. CRM 2011 2013 Extend Session Time

CRM 2011 XRM Performance Problem IIS Dynamic Compression

Microsoft CRM 2011 allows XRM services that use application/soap+xml content type. When you install Microsoft CRM 2011 in an IFD / hosted environment, it is smart enough to automatically configure IIS gzip compression on the website. What it does not do, is configure the C:\Windows\System32\Inetsrv\Config\applicationHost.config file to compress XRM calls out of the CRM database. In a test we were performing for an update to our Microsoft CRM 2011 Portal technology, we found that retrieving a list of around 20,000 items returned a 19 MB data package without gzip dynamic compression. Not huge but pretty big! What amazed us was that after enabling dynamic compression on the XRM data, this reduced from 19 MB to… Read More »CRM 2011 XRM Performance Problem IIS Dynamic Compression

Turn off Microsoft CRM 2011 5000 limit on data retrieval via SDK

[gard] With CRM 4.0 and Microsoft CRM 2011 there is a default limit for the number items that can be retrieved when making various types of web service calls into the CRM. Typically this limit is set to 5000 but with some types of calls it will return 7000. In any case, the process to remove the limit and set it to 20,000 is very easy. On the server running CRM Click Start, click Run, type regedit in the Open box, and then click OK. Locate and then select the following registry subkey:HKEY_LOCAL_MACHINE\Software\Microsoft\MSCRM On the Edit menu, point to New, and then click DWORD Value. Type TurnOffFetchThrottling, and then press ENTER. Right-click TurnOffFetchThrottling, and then… Read More »Turn off Microsoft CRM 2011 5000 limit on data retrieval via SDK

CRM 2011 Email Router Problems–She’s a Fickle Bitch

CRM 2011 Email Router Problems–She’s a Fickle Bitch Since we published an extensive set of step by step instructions on how to setup CRM 2011 as an Internet Facing Deployment IFD. We have continued on to find a few issues with the Email Router Tool that are probably worth sharing. The Tool Does Not Connect to Exchange 2010 like the CRM 4.0 tool. We had a previous test environment that included CRM 4.0 and the well patched Email Router Tool. It was talking nicely to Exchange Server 2010 using the Exchange Web Service URL: https://server.domain.com/EWS/Exchange.asmx In our instance the HTTPS was configured with an service signed certificate that was a trusted provider. In other words.… Read More »CRM 2011 Email Router Problems–She’s a Fickle Bitch

CRM 2011 IFD Multi-Tenency Migration Tips

Today we posted a blog about How to configure IFD Hosted Setup in CRM 2011 Following on from that we tested the migration from CRM 4.0 hosted CRM instillations to the newly configured test environment for CRM 2011. We ran into a few problems (and a few things we did not know) and thought others may benefit from this. CRM Migration The process was reasonably simple for us and for that reason we will just list the steps. Backup the CRM 4.0 database to file. On the new CRM 2011 SQL server, perform a normal SQL database restore from the backup file. Use the CRM 2011 deployment tool to “Import and Organisation”. Specifying the obvious… Read More »CRM 2011 IFD Multi-Tenency Migration Tips

Microsoft CRM 2011 How to Configure IFD Hosted Setup

[gard] Like many, we have struggled to configure Microsoft CRM 2011 as an Internet Facing Deployment. There is quite a bit of disjointed and some what typical Microsoft “junk” on how to set this up. So after reading the White Papers, blogs and YouTube videos on the topic, I figured I would need notes for myself as much as anything. This is mostly because I am yet to find one single example that covered the setup I was after. That being: Single Server On an existing domain Running true IFD ready for customer access. The last point it telling, as all the Microsoft examples give a self generated SSL cert, that really is an example… Read More »Microsoft CRM 2011 How to Configure IFD Hosted Setup