Microsoft CRM global search fails causing in-line search SQL error

CRM in-line search fails with SQL error

After upgrading Microsoft CRM from earlier versions we found that the global search function when enabled failed to return any results, and once the index for the global search had run over a 24-hour period, the in-line search function for any entity would cause a crash and SQL error message to be displayed on page.

The problem

In our particular instance this CRM environment had been upgraded from much earlier versions of CRM and included an attempt to solve some upgrade issues by dropping indexes. Initially our thoughts were that the dropping of the indexes were responsible for the problems. However it appears retrospectively that was a fragmentation of indexes that cause the issue. I cannot be exactly sure why the maintenance procedure that is run on the SQL Server did not rebuild and reorganise the indexes sufficiently that the global social function. However the following solution did work for us.

 We had pretty much followed the recommendation of this discussion forum.

The Solution

After submitting a support ticket to Microsoft they requested us to:

  • Run following command on CRM database to check fragmentation percentage:


SELECT object_id AS ObjectID,  index_id AS IndexID, avg_fragmentation_in_percent AS PercentFragment,

fragment_count AS TotalFrags, avg_fragment_size_in_pages AS PagesPerFrag,  page_count AS NumPages

FROM sys.dm_db_index_physical_stats(DB_ID(”), NULL, NULL, NULL , ‘DETAILED’) WHERE avg_fragmentation_in_percent > 0 ORDER BY ObjectID, IndexID



  • In case the fragmentation percent is more than 25-30% we have to rebuild the indexes.

Reference: https://msdn.microsoft.com/en-us/library/ms189858.aspx

  the reference provided by Microsoft was helpful, but not as helpful as we would have liked. We ended up running the following query that automatically rebuilt all the indexes.

DECLARE @fillfactor INT
SET @fillfactor = 80
SELECT OBJECT_SCHEMA_NAME([object_id])+’.’+name AS TableName
FROM sys.tables
OPEN TableCursor
FETCH NEXT FROM TableCursor INTO @TableName
SET @sql = ‘ALTER INDEX ALL ON ‘ + @TableName + ‘ REBUILD WITH (FILLFACTOR = ‘ + CONVERT(VARCHAR(3),@fillfactor) + ‘)’
Exec (@sql)
FETCH NEXT FROM TableCursor INTO @TableName
CLOSE TableCursor


After doing this, we were then able to turn on the global search and weight the relevant period of time for it to complete the indexing. It appears to have fixed our problem with both global search returning valid results, and in-line search no longer broken when global search was unable.

Microsoft CRM Restore Database Failed Only Enterprise edition of SQL Server supports partitioning

Upgrading from CRM 2011 to CRM 2013 you cannot restore SQL on a Non Enterprise Server

An exception occurred while executing a Transact-SQL statement or batch. (Microsoft.SqlServer.ConnectionInfo)Database ‘Org_MSCRM’ cannot be started in this edition of SQL Server because it contains a partition function ‘AuditPFN’. Only Enterprise edition of SQL Server supports partitioning. Database ‘Org_MSCRM’ cannot be started because some of the database functionality is not available in the current edition of SQL Server. (Microsoft SQL Server, Error: 905)


When Microsoft Dynamics CRM 2011 is installed using a Microsoft SQL Server Enterprise edition, a partition is created for the auditing functionality of Dynamics CRM 2011. The AuditBase table uses partitioning which is only available for Microsoft SQL Server Enterprise.RESOLUTIONUse the following Steps and Script to remove the partitioning. The following script recreates all the indexes on the Primary partition and then drops the partition.
Be sure to have a database backup of the ‘Org_MSCRM’ before performing the following steps. 


1. Restore the ‘Org_MSCRM’ database to a Microsoft SQL Server Enterprise edition. It is recommended to backup and restore the database instead of running the script on the production database.

2. Run the following script against the restored database.


IF EXISTS (SELECT name FROM sys.partition_schemes WHERE name='AuditPScheme') BEGIN SELECT CASE WHEN ind.type != 1 THEN 'DROP INDEX [dbo].[AuditBase].' + QUOTENAME(ind.name) + ' ' ELSE ' ' END + 'CREATE ' + CASE is_unique WHEN 1 THEN 'UNIQUE ' ELSE '' END + ind.type_desc + ' INDEX ' + QUOTENAME(ind.name COLLATE SQL_Latin1_General_CP1_CI_AS ) + ' ON [dbo].' + QUOTENAME(OBJECT_NAME(object_id)) + ' (' + REVERSE(SUBSTRING(REVERSE(( SELECT name + CASE WHEN sc.is_descending_key = 1 THEN ' DESC' ELSE ' ASC' END + ',' FROM sys.index_columns sc JOIN sys.columns c ON sc.object_id = c.object_id AND sc.column_id = c.column_id WHERE OBJECT_NAME(sc.object_id) = 'AuditBase' AND sc.object_id = ind.object_id AND sc.index_id = ind.index_id ORDER BY index_column_id ASC FOR XML PATH('') )), 2, 8000)) + ')' + CASE WHEN ind.type = 1 THEN ' WITH (DROP_EXISTING = ON) ON [PRIMARY]' ELSE ' ' END as Script INTO #indexesScript FROM sys.indexes ind JOIN sys.partition_schemes ps on ind.data_space_id=ps.data_space_id WHERE OBJECT_NAME(object_id) = 'AuditBase' AND ps.name = 'AuditPScheme' AND is_unique_constraint = 0 SELECT * FROM #indexesScript DECLARE @recreateScript nvarchar(max) DECLARE indScript CURSOR FOR SELECT Script FROM #indexesScript OPEN indScript FETCH NEXT FROM indScript INTO @recreateScript WHILE @@FETCH_STATUS = 0 BEGIN BEGIN TRANSACTION t1 Execute sp_executesql @recreateScript IF @@ERROR > 0 BEGIN ROLLBACK TRAN t1 declare @message varchar(max) set @message = 'Audit history recreate index failed. SQL: ' + @recreateScript RAISERROR (@message, 10,1) END ELSE BEGIN COMMIT TRAN END FETCH NEXT FROM indScript INTO @recreateScript END DROP PARTITION SCHEME AuditPScheme DROP PARTITION FUNCTION AuditPFN CLOSE indScript DEALLOCATE indScript DROP TABLE #indexesScript END


3. Once the script is complete you can backup the database and now you should be able to restore the database to a Microsoft SQL Server Standard edition.

SQL 2014 'Agent XPs' componet is turned off when accessing Maintenance Plans

When trying to create a Maintenance Plan you get an error: 

‘Agent XPs’ component is turned off as part of the security configuration for this server. A system administrator can enable the use of ‘Agent XPs’ by using sp_configure. For more information about enabling ‘Agent XPs’ see “Surface Area Configuration” in SQL Server Books Online. (Object Explorer)

Screenshot 2015 04 01 14 39 39

Details of the error are:


Cannot show requested dialog.


Unable to execute requested command.

Program Location:

at Microsoft.SqlServer.Management.UI.VSIntegration.ObjectExplorer.ToolMenuItemHelper.OnCreateAndShowForm(IServiceProvider sp, XmlDocument doc)
at Microsoft.SqlServer.Management.SqlMgmt.RunningFormsTable.RunningFormsTableImpl.ThreadStarter.StartThread()


‘Agent XPs’ component is turned off as part of the security configuration for this server. A system administrator can enable the use of ‘Agent XPs’ by using sp_configure. For more information about enabling ‘Agent XPs’, see “Surface Area Configuration” in SQL Server Books Online. (Microsoft.SqlServer.Management.MaintenancePlanWizard)

Program Location:

at Microsoft.SqlServer.Management.MaintenancePlanWizard.MaintenancePlanWizardForm.LoadData()
at Microsoft.SqlServer.Management.MaintenancePlanWizard.MaintenancePlanWizardForm..ctor(XmlDocument doc, IServiceProvider serviceProvider)


The Cause

This is caused because the “SQL Server Agent” is not running.

By default, this service is set to start manually. This is normal after a fresh install.


The Solution

1. Open SQL Server Configuration Manager

2. Start the service for SQL Server Agent.

SQL Server Agent

3. Right click the service and select Properties

Screenshot 2015 04 01 14 43 29

4. Click the Service tab and change the start mode to Automatic

Screenshot 2015 04 01 14 43 48

That’s it! 



DotNetNuke Can’t Login Index #: 0

The Problem

Index #: 0


Recently while working with a DotNetNuke website, we found that attempting to login to the site generated this error:

SQL Exception
Error Details
Error   Index #: 0
Source: .Net SqlClient Data Provider
Class: 17
Number: 1105
Procedure: AddEventLog
Message: System.Data.SqlClient.SqlException: Could not allocate space for object ‘dbo.EventLog’.’PK_EventLogMaster’ in database ‘www.sitedatabase.com’ because the ‘PRIMARY’ filegroup is full. Create disk space by deleting unneeded files, dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup. at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj) at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString) at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result) at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe) at System.Data.SqlClient.SqlCommand.ExecuteNonQuery() at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteNonQuery(SqlConnection connection, CommandType commandType, String commandText, SqlParameter[] commandParameters) at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteNonQuery(String connectionString, CommandType commandType, String commandText, SqlParameter[] commandParameters) at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteNonQuery(String connectionString, String spName, Object[] parameterValues) at DotNetNuke.Services.Log.EventLog.DBLoggingProvider.SqlDataProvider.AddLog(String logGUID, String logTypeKey, Int32 logUserID, String logUserName, Int32 logPortalID, String logPortalName, DateTime logCreateDate, String logServerName, String logProperties, Int32 logConfigID) at DotNetNuke.Services.Log.EventLog.DBLoggingProvider.DBLoggingProvider.WriteLog(LogQueueItem logQueueItem)

After a investigating the site and server we found that this was caused by the SQL server running out of room on the disk hosting the database connected to this DNN site.

The Solution

Free up more space on the SQL database disk.