For some reason today, I cannot close the Adobe CS5 Fireworks application. When I try I receive:
- An internal error occurred
- An internal error occurred
The Solution
1. Kill kill kill
First off, kill the application by starting the Task Manager (Windows is the assumption here, as the problem would not be there on a mac)
2. Remove some files
We on Windows XP, go to: C:\Documents and Settings\<user name>\Application Data\Adobe\Fireworks CS5
Windows 7: C:\Users\<<username>>\AppData\Roaming\Adobe\Fireworks CS5
Vista: Who cares!
In that folder, change the name (to simulate a delete) or actually delete the following.
Language directory:
I personally added a _ after them.
for example. This makes it easy to restore if needed.
3. Start Fireworks
After that, you start Fireworks, and you are done. It will recreate these files and the language folder. Error gone, all good.
Notes
There is a lot of discussions around about the fact that this appears to be a 64 Bit related error, and a lot of ticked off people who wish it was fixed since the early version. Personally I could not care a great deal. I know that not one person is reporting the same issue on a Mac. There is the permanent solution right there!
Great fix! I was driving me crazy and I was about to reinstall but you saved me!!!! Thanks! Just one note, item 3. says Start Firefox
Thanks for the kudos. I fixed the Firefox / Fireworks error. You can probably guess I work with web technologies all the time!
Thank you so much! This has been driving me mad for about a month and not even updating the program was helping.
Glad to have helped you.
thank you, it solved a big headache!
Clad to assist.
Thank you for sharing! You saved me from re-installing too. I do not really understand how adobe does not show the much deserved attention to this great tool.
Glad to assist.
Thanks for the tips. You’re right about your permanent “fix” though haha. Don’t seem to have any errors on my mac at home
Fireworks CS6?
Don’t know actually. Sorry.
I know this is a very late reply but it’s meant for others experiencing the problem. I just had the issue with CS6 and it works for me as well.
Works on CS6 i tested and Works
Thanks.
I searched for solution several month, deinstalled and installed three times but the error was there always again.
This night I found this page – and I can use my Fireworks as Long time ago.
Many thanks for this helpfull tricky solution.
PS1: The error didn´t occur, when I logged in as Admin. But I won´t work all the time as Admin.
PS2: Sorry for my english.
All good. Glad to help.
I cannot thank you enough for your fix! Worked just fine with CS6.. <3
Not a problem.
I’ve done what you outlined and it seems it didn’t fixed everything. I deleted all entries on that folder, and God it fixes everything XD
Loaded Adobe CS6 for about a Year now with the problem. Finally needed to use it a the suggesting of my lead. Had to admit never used because of this internal error mess. After 2-day trying to fix from our help desk. I decided to do myself. Thanks Much! Worked like a dream.
Glad to have helped.
It dont work with CS6
I fixed it by deleting all AppData of Fireworks CS 6
C:\Users\\AppData\Roaming\Adobe\Fireworks CS6
Delete All files in folder Fireworks CS6
YES!!!
!
Thanks. For CS6, deleting the contents of the C:\Users\\AppData\Roaming\Adobe\Fireworks CS6 worked for me. I didn’t actually delete the folder. Just all of the items inside that folder. Perhaps deleting the folder itself would have worked just as well, but I played it “safe” and just deleted all of the files inside that folder. THANK!
C:\Users\YOUR USER NAME\AppData\Roaming\Adobe\Fireworks CS6\
RENAME above folder to something like that: \Fireworks CS6_a\ THAN start Fireworks CS6.
Problem resolved to me !
This solution worked for me!
WTFFFF WORKSSS!! TKS MAN!!
You are welcome
thksssssssssssssssssssssssssssssssssssssss
No problemoooooooooooooooo
thank you very much, you save my day
Worked Perfectly… Thank You
FYI – to get to the AppData/Roaming/ folder see YouTube tutorial: https://www.youtube.com/watch?v=DS4ulkLeYuE
In Fireworks CS6: to me, it just work when I delete all files in folder Fireworks CS6.
any idea how to fix this in Windows 8.1?
(And yes, I know windows 8 is rubbish)
No, the only answer I have is your answer. Window 8.1 is rubbish. Windows 10 is free?
I plan to upgrade soon, I just need to sort out a full backup just in case. Fireworks has worked fine with 8.1 for ages and then all of a sudden… not.
I do hope that 10 does the trick, I swear I’ll never buy a PC ever again :-/
Windows 10 didn’t fix it! aaaaaaaaaaaaaaaaaaarrrrrrrrrrrgggggggggggghhhhh
I’m definitely going apple next time but unfortunately that won’t be for a while so for now I’m stuck with no fireworks
It saved my install, thank you !!! |o|
I only had the step two.
Fireworks CS6 on Virtual box with Win7 32bits
It’s 2015 Sept 08… now 4 yrs past orig post..
this saved my butt..FW CS6 on Win 7×64;started after a win 7 update today..
How do you guys figure this stuff out!!?
We are good at troubleshooting software issues / server and PC problems. Glad it helped.
God Bless you!!
He does constantly. Thanks.
That worked
Man, I love you, LOL
It works in Fireworks CS6 too.
Thanks.
RENAME above folder to something like that: \Fireworks CS6_a\ THAN start Fireworks CS6.!! Thank you
Welcome
Awesome! Thanks. Worked for me.
You are most welcome!
Wow it worked!!!! Thankyou
You are so awesome – I have been trying to fix this for weeks and today I came across your page. Thank you!!
Most welcome!
You are the biggest legend in the universe to me right now!
Thank you Interactivewebs,
I followed your instructions and it worked for CS6. I appreciate your help especially as I wasn’t looking forward to purchasing a different graphics program.
Many thanks,
Ian
Welcome
Thank you from 2017!!! I thought that was the end of my workflow as well.
YAY! that still fixes it!
You are the BOMB dude. I wish I could buy you a drink right now. It works!!!
Me too!
Worked for me! Thanks!
The problem has resurfaced for me. However I need some dialogue so I can be helped through with the solution which is not working.
Wow, a 7 years post just saved my life. Thanks!!!
Error after update 1809 Windows10!
Thanks!!!
Same here 🙁
YOUR A FN GENIUS!!! THANK YOU!!!
Welcome!
This fix is still working with CS6. Whew!
Para mi eu não tenho esse caminho no Windows 7: C: \ Users \ <> \ AppData \ Roaming \ Adobe \ Fireworks CS5 no Windows 10