July 2016

Microsoft CRM global search fails causing in-line search SQL error

CRM in-line search fails with SQL error After upgrading Microsoft CRM from earlier versions we found that the global search function when enabled failed to return any results, and once the index for the global search had run over a 24-hour period, the in-line search function for any entity would cause a crash and SQL error message to be displayed on page. The problem In our particular instance this CRM environment had been upgraded from much earlier versions of CRM and included an attempt to solve some upgrade issues by dropping indexes. Initially our thoughts were that the dropping of the indexes were responsible for the problems. However it appears retrospectively that was a fragmentation… Read More »Microsoft CRM global search fails causing in-line search SQL error

ZenDesk to Microsoft CRM integration password change

Changing your password in ZenDesk may affect your Microsoft CRM integration  if you are to upgrade or change the password that you utilise in your ZenDesk system for the account that has been set to synchronise data with the Microsoft CRM platform, you will notice that the synchronisation may not function correctly or may only perform a one-way synchronisation.  You will remember from the instructions that you likely followed in your initial configuration: http://www.interactivewebs.com/blog/index.php/zendesk/zendesk-to-crm-2015-integration/    that part of these configuration settings is to set up your password and username in the SETTINGS / ZD Personal Settings –  area of your Microsoft CRM system.  Below is an extract from the vendor’s configuration portal found here Step 2:… Read More »ZenDesk to Microsoft CRM integration password change